What forms of payment do you accept?

We gladly accept cash, local checks, Visa, Mastercard, and American Express.  For purchase orders please Contact Us.

How much are your delivery and set up fees?

Local deliveries to Los Osos, Morro Bay or San Luis Obispo are free of delivery charges and installation fees. Larger events and deliveries to outlying areas of San Luis Obispo or Santa Barbara counties will include delivery and installation fees. For any other event or location within California or the Western United States please Contact Us.

Please note that any instances requiring event premises consultation and/or significant on-site set up procedures, the delivery fee will be waived or included within your event’s package price.

How early do I have to place an order for my party or event?

We appreciate as much advance notice as possible, but understand that event planning can be unexpectedly unpredictable and will strive to accommodate your requests in all situations.  Please keep in mind that turn around time also depends on the size of your event, the location it is held at, and the type of decor you wish to be on display.

As a general rule of thumb, we ask for a minimum of 3-4 days notice on single items such as a balloon column, topiary, or centerpiece, and many of our floral arrangements in standard colors.  For custom colors/color combinations, and larger events that require multiple pieces of decor, we ask for 2-3 weeks notice to accommodate order and shipping time frames and to provide time for custom consultation.

What colors are available for fresh flowers and balloons?

The variety of fresh flowers grows with each passing year, and we strive to incorporate the newest varieties possible into our hydroponic systems. There are also several techniques we can use to alter colors for fresh flowers and balloons. If we cannot find the exact color you are searching for, we will work diligently to create it. These colors may be labor intensive, however, and require additional fees. Fresh flowers and balloons can also be custom ordered to your specifications if the ordering quantity is large enough.  We generally keep a standard set of red, orange, yellow, green, blue and purple balloons in stock.  Balloons also come in many different finishes and materials/strengths, some with satin, gloss or metallic finishes, some designed specifically for outdoor or indoor use, and made strictly for day use or to last a bit longer.

Flower colors are much more dependent upon the season, the flower type, and the budget of the event.  For custom consideration, out-of-season requests, tinted flowers or large quantity orders in specific colors, please place an Order Inquiry or Contact Us.

What are the environmental and health impacts of balloon décor?

Many customers ask us if our balloons are safe for outdoor use and in sensitive environments, or where they are interested in “release” the balloons into unrecoverable circumstances. It is currently our promise that we will not participate in a “release” of helium balloons. It is also our practice to hand tie all helium balloons and secure them safely to a weight to prevent an release of helium balloons into the atmosphere. Our balloon decor is mostly latex balloons which biodegrade completely and decompose as quickly as an oak leaf.

For more information regarding environmental concerns and health hazards associated with balloon use, please visit The Balloon Council’s website at: http://www.balloonhq.com/BalloonCouncil/positions.html

 

For any questions you don’t see here, a comment on service you’ve received from us, or just to drop us a line any time, please Contact Us.